Fewer consumer complaints about their telecommunications services reached the industry’s national arbiter, according to its...
Fewer Complaints About All Telecom Services
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By Issue Area
How Well are Telecom Providers Handling Complaints?
The Commission for Complaints for Telecom-Television Services (CCTS) released its first annual review of the complaint...
What Secret Shoppers Say About Wireless Plan Purchases
A Canadian Radio-television and Telecommunications Commission (CRTC) study of sales practices of wireless mobile services used...
Do Consumers Have the Right to Paper Telecom Bills?
After initially ruling that there was no requirement for telecommunication providers to provide paper billing earlier this year,...
CCTS Board Names New Consumer Representatives
Canada’s national telecommunications complaint handling organization has announced the appointment of two consumer group...
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