Canadians continued to expand their use of online transfers, contactless payments and mobile transactions in 2021, according to...
Trend To Online, Contactless And Mobile Transactions Continues
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By Issue Area
Telcom Non-Compliance with Complaint Procedures Rising
Canadian telecom service providers showed a higher level of non-compliance with consumer complaint guidelines in 2021, according...
External Banking Complaints Resolution Back With Ottawa
Following the release of required reviews of the operations of Canada’s two banking dispute resolution operators, the issue of...
Report: Canada’s Securities Arbiter Should Issue Binding Judgments
Consumer disputes involving Canadian securities firms should result in binding judgments from the industry’s independent arbiter...
Banks Continue to Push Higher Cost Credit Cards to Consumers
Canadian banks continue to nudge customers towards premium credit cards with higher annual fees, according to new research...
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