Television, telephone, cellphone and Internet access related complaints
The Commissioner for Complaints for Telecom-Television Services (CCTS) is an independent agency with a mandate to receive, to facilitate the resolution of, and, if necessary, resolve eligible consumer and small business complaints relating to certain retail telecommunications services. The CCTS may become involved after direct communication between a consumer or small business and a CCTS member has proven ineffective.
The Canadian Radio-television and Telecommunications Commission (CRTC) is an independent public organization that regulates and supervises the Canadian broadcasting and telecommunications systems.
Consumers Council of Canada does not become involved in representing individual consumers concerning their specific problems, but it is interested in learning about both difficulties and great experiences consumers encounter in the marketplace. Tell us about your consumer experience if you would like to assist the Council’s efforts to protect consumers.