Canada’s investment industry arbiter finally disclosed how much consumers lose because it lacks the ability to require proper...
The High Costs of Low-Ball Offers
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By Issue Area
U.S. Consumer Financial Watchdog Under Siege
The U.S. agency established to protect consumers from harmful financial services industry practices is under seige – the latest...
TD Bank Fined $6.5 Million for 22 Years of Improper Card Fee Rebates
Toronto-Dominion Bank paid a $6.5 million penalty and pledged a $71.7 million reimbursement to customers after Canada’s...
Back to Single Bank Dispute Resolution Firm
Consumer disputes that cannot be resolved with their banks will all be routed to a single external dispute resolution provider...
Updated On-Demand Report, Two Consultation Papers Now Available
The Council recently issued an update to its 2019 research report The On-Demand Consumer, which investigated consumers’ views...
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