The independence of ‘community’ directors is a key point of differentiation between the submissions of consumer organizations...
How Independent Are Financial Services Arbiter Community Directors?
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External Banking Complaints Resolution Back With Ottawa
Following the release of required reviews of the operations of Canada’s two banking dispute resolution operators, the issue of...
OBSI Consumer Council Shuttered After Mass Resignation
The Ombudsman for Banking Services and Investments (OBSI) shut down its Consumer and Investor Advisory Council (CIAC) in...
Report: Canada’s Securities Arbiter Should Issue Binding Judgments
Consumer disputes involving Canadian securities firms should result in binding judgments from the industry’s independent arbiter...
Banks Continue to Push Higher Cost Credit Cards to Consumers
Canadian banks continue to nudge customers towards premium credit cards with higher annual fees, according to new research...
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