Research

How Regulatory Administrative Authorities Can Improve Consumer Engagement

In the 25 years since regulators began designating ‘administrative authorities’ operating at arm’s length from government, the...

Canada's Office of Consumer Affairs announced the 21 projects that will be funded under its program for consumer organizations...

Canadians continued to expand their use of online transfers, contactless payments and mobile transactions in 2021, according to...

Canadian telecom service providers showed a higher level of non-compliance with consumer complaint guidelines in 2021, according...

Following the release of required reviews of the operations of Canada’s two banking dispute resolution operators, the issue of...

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