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Council: Expand Consumer Advocate Role
Consumers Council of Canada has called for an expanded mandate for the federal government’s new Canadian Consumer Advocate and...
Which New Consumer Behaviours Will Stick?
Canadian consumers will be more likely to resume normal grocery shopping, but will likely remain wary of malls as COVID concerns...
Bell Gets 90-Day Trial to Use AI to Block Scam Calls
The Canadian Radio-television and Telecommunications Commission (CRTC) granted Bell Canada a 90-day trial to use its artificial...
How Will Consumers React to COVID-19 Surcharging?
Consumers will be tolerant of merchant surcharging for COVID-19 related expenses as long as there is an element of trust,...
Financial Ombudsman Creates Consumer Interest Board Position
Canada’s Ombudsman for Banking Services and Investments (OBSI) announced changes to its board of directors with the creation of...