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Telecom Providers Improve Their Complaint Handling
Canada’s telecommunications service providers have improved their compliance with complaint management guidelines established by...
PIN Questionnaire Shows Support for Government Action on Housing
The newest report from the Public Interest Network (PIN) of the Consumers Council of Canada supports government action to reduce...
Airline Regulator Proposes New Rules for Passenger Refunds
Canada’s transportation regulator released new draft rules for passenger refunds that broadly match what consumers believed were...
Key Milestone Achieved Towards Securing Reponse to Consumer Advocate Petition
The government of Canada has 45 days to respond to an e-petition calling for an independent Canadian Consumer Advocate, once...
CBC News Flooded With Bank Fee Hike Complaints
Marrying price hikes with profit announcements has delivered Canada's major banks the kind of earned media coverage only Scrooge...