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AN IMPROVED MARKETPLACE
FOR CONSUMERS IN CANADA

OUR AIM IS AN EFFICIENT, EQUITABLE, SAFE AND EFFECTIVE MARKETPLACE

Join the Consumers Council Public Interest Network

A network of Canadian residents who share their thoughts and knowledge with the Council about consumer public policy issues, usually through confidential online questionnaires.
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The Consumers Council of Canada

is committed to good governance, excellence in research and listening to consumers. Its consultative, fact-based approach provides the foundation for its engagement of consumer issues through consumer representation.

The Council works to improve consumers’ ability to navigate marketplaces affecting everyday life.

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Help us learn from your marketplace experiences, problems and complaints. We’ll protect your privacy. We don’t act for individuals. But sharing can help you think and will bring you knowledge. You’ll help us help all consumers.

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Research released about "on-demand consumer"

Report uncovers views of the “on-demand consumer” and how fast, convenient, and immediate access to goods and services using smartphones or computers is changing their behaviour and how they feel about it.

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Governments must refocus on protecting people

Consumers Council of Canada urges the Government of Canada to act swiftly to keep its commitment to create a new agency able to rebuild consumer confidence and protect consumers – the Canadian Consumer Advocate.

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Consumers eager for innovative ways to resolve marketplace problems

Council report finds Canadian governments can better handle consumer complaints and work more capably with consumer organizations, to promote and protect consumer interests.

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Consumers find identifying perils of counterfeit goods difficult

New Council research finds Canadian consumers find it difficult to identify the perils of buying ‘counterfeit’ goods and ‘pirated’ digital media, and industry intellectual property protection campaigns don’t help them.

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Canadians enjoy little protection against prices, practices of instalment lenders

The Council sent representatives to the premises of 93 instalment lenders across Canada and to the websites of leading online lenders to determine what consumers experience when they go there to do business.

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Canada lags behind at requiring standardized unit pricing displays at retail

Council report finds Canadian governments and retailers fail to meet consumer needs and expectations by providing accurate, transparent and forthright unit pricing.

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Extended product protections often misunderstood by consumers

New research finds extended product protections are not well understood by consumers, who misunderstand terms and conditions, neglect to read the contracts and show little appreciation of the different regulatory structures and business models associated with different products

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Read Canadian Consumer Interest News

News from Consumers Council of Canada is now available on Apple News. Favourite our channel to stay up-to-date on consumer interest news and information.

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Latest News

Only Politicians Can Stop Rogers’ Shaw Purchase Now

Canada’s Competition Bureau will not pursue any additional actions to thwart the proposed merger of telecommunications firms Rogers and Shaw after the Federal Court of Appeal dismissed the Bureau’s appeal of the Competition Tribunal’s decision that found the merger...

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Communications Complaints Down by 25% in Past Year

Consumer complaints about their telecommunications services declined by about 25%, as measured by the number of complaints reaching the industry arbiter, according to its annual report for 2021-22. The Commission for Complaints for Telecom-Television Services (CCTS)...

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