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AN IMPROVED MARKETPLACE
FOR CONSUMERS IN CANADA

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A network of Canadian residents who share their thoughts and knowledge with the Council about consumer public policy issues, usually through confidential online questionnaires.
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The Consumers Council of Canada

is committed to good governance, excellence in research and listening to consumers. Its consultative, fact-based approach provides the foundation for its engagement of consumer issues through consumer representation.

The Council works to improve consumers’ ability to navigate marketplaces affecting everyday life.

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The e-Periodical for Consumer Protection and Empowerment Professionals

Think Consumers, published by Consumers Council of Canada, serves Canada’s consumer protection and empowerment professional community and is available by subscription. Stay informed about the opportunities and challenges facing those who are working towards a better marketplace for Canada’s consumers.

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What do Canadians want from their grocery store?

Environics Research conducted a national large-scale web panel for Consumers Council of Canada to try to get some answers from consumers about what they think about their grocery shopping experience and what could better protect and empower them when they shop for groceries.

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Governments must refocus on protecting people

Consumers Council of Canada urges the Government of Canada to act swiftly to keep its commitment to create a new agency able to rebuild consumer confidence and protect consumers – the Canadian Consumer Advocate.

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Consumers find identifying perils of counterfeit goods difficult

New Council research finds Canadian consumers find it difficult to identify the perils of buying ‘counterfeit’ goods and ‘pirated’ digital media, and industry intellectual property protection campaigns don’t help them.

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Canadians enjoy little protection against prices, practices of instalment lenders

The Council sent representatives to the premises of 93 instalment lenders across Canada and to the websites of leading online lenders to determine what consumers experience when they go there to do business.

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Latest News

Grocery Code Gets Green Light After Walmart Acceptance

All of Canada’s major grocery retailers are now willing to accept the terms of a grocery code of conduct that would establish rules to stabilize the relationship between suppliers and retailers. The code has been in development for many years, in part to level the...

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Loblaws Agrees to Grocery Code Revisions

After multiple years of negotiations, multiple months of government threats and just a few days into a consumer-led boycott of its stores, Loblaws has reversed its position and agreed to support the proposed Grocery Code of Conduct.  The code has been in development...

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Canadian Telecom Complaints Up 43 Per Cent

Canadian consumers are more upset with their telecom providers than ever, and those providers are unable to resolve those differences with their customers according to the nation’s telecom ombuds service. The mid-year report of the Commission for Complaints for...

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