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AN IMPROVED MARKETPLACE
FOR CONSUMERS IN CANADA

OUR AIM IS AN EFFICIENT, EQUITABLE, SAFE AND EFFECTIVE MARKETPLACE

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A network of Canadian residents who share their thoughts and knowledge with the Council about consumer public policy issues, usually through confidential online questionnaires.
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The Consumers Council of Canada

is committed to good governance, excellence in research and listening to consumers. Its consultative, fact-based approach provides the foundation for its engagement of consumer issues through consumer representation.

The Council works to improve consumers’ ability to navigate marketplaces affecting everyday life.

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The e-Periodical for Consumer Protection and Empowerment Professionals

Think Consumers, published by Consumers Council of Canada, serves Canada’s consumer protection and empowerment professional community and is available by subscription. Stay informed about the opportunities and challenges facing those who are working towards a better marketplace for Canada’s consumers.

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What do Canadians want from their grocery store?

Environics Research conducted a national large-scale web panel for Consumers Council of Canada to try to get some answers from consumers about what they think about their grocery shopping experience and what could better protect and empower them when they shop for groceries.

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Governments must refocus on protecting people

Consumers Council of Canada urges the Government of Canada to act swiftly to keep its commitment to create a new agency able to rebuild consumer confidence and protect consumers – the Canadian Consumer Advocate.

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Consumers find identifying perils of counterfeit goods difficult

New Council research finds Canadian consumers find it difficult to identify the perils of buying ‘counterfeit’ goods and ‘pirated’ digital media, and industry intellectual property protection campaigns don’t help them.

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Canadians enjoy little protection against prices, practices of instalment lenders

The Council sent representatives to the premises of 93 instalment lenders across Canada and to the websites of leading online lenders to determine what consumers experience when they go there to do business.

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Latest News

Listeria Outbreaks Show Multiple CFIA Roles

Four recent listeria-related product recalls highlight the multiple ways the government agency responsible for food safety can address problems.  The Canadian Food Inspection Agency (CFIA) has issued recalls on plant-based milk products (in July), frozen pancakes and...

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The Grocery Shopping App Dilemma

The smartphone apps consumers likely use most to help them grocery shop utilize consumer data in a manner contrary to most consumers’ preferences.  Every time a consumer uses their app, from a grocer retailer, a loyalty program or a third-party such as Flipp, those...

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