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Research released about "on-demand consumer"

Report uncovers views of the “on-demand consumer” and how fast, convenient, and immediate access to goods and services using smartphones or computers is changing their behaviour and how they feel about it.

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Governments must refocus on protecting people

Consumers Council of Canada urges the Government of Canada to act swiftly to keep its commitment to create a new agency able to rebuild consumer confidence and protect consumers – the Canadian Consumer Advocate.

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Consumers eager for innovative ways to resolve marketplace problems

Council report finds Canadian governments can better handle consumer complaints and work more capably with consumer organizations, to promote and protect consumer interests.

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Consumers find identifying perils of counterfeit goods difficult

New Council research finds Canadian consumers find it difficult to identify the perils of buying ‘counterfeit’ goods and ‘pirated’ digital media, and industry intellectual property protection campaigns don’t help them.

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Canadians enjoy little protection against prices, practices of instalment lenders

The Council sent representatives to the premises of 93 instalment lenders across Canada and to the websites of leading online lenders to determine what consumers experience when they go there to do business.

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Canada lags behind at requiring standardized unit pricing displays at retail

Council report finds Canadian governments and retailers fail to meet consumer needs and expectations by providing accurate, transparent and forthright unit pricing.

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Extended product protections often misunderstood by consumers

New research finds extended product protections are not well understood by consumers, who misunderstand terms and conditions, neglect to read the contracts and show little appreciation of the different regulatory structures and business models associated with different products

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Latest News

Ottawa Triples Funding for Consumer Research Program

Canada’s federal government announced it would triple funding for consumer research, with a particular focus on Canada’s retail sector, including groceries. Minister of Innovation, Science and Industry Francois-Philippe Champagne announced his ministry would boost...

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Ontario Struggles with Drink Container Recycling Program

One of the first attempts at following the Ontario government guidelines for making producers responsible for the costs of recycling has resulted in a producer group’s withdrawal of its Recycle Everywhere program for non-alcoholic beverage containers. After months of...

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