WORKING TOWARDS
AN IMPROVED MARKETPLACE
FOR CONSUMERS IN CANADA

OUR AIM IS AN EFFICIENT, EQUITABLE, SAFE AND EFFECTIVE MARKETPLACE

Join the Consumers Council Public Interest Network

A network of Canadian residents who share their thoughts and knowledge with the Council about consumer public policy issues, usually through confidential online questionnaires.


The Consumers Council of Canada

is committed to good governance, excellence in research and listening to consumers. Its consultative, fact-based approach provides the foundation for its engagement of consumer issues through consumer representation.

The Council works to improve consumers’ ability to navigate marketplaces affecting everyday life.

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Have a consumer
experience to share?

Help us learn from your marketplace experiences, problems and complaints. We’ll protect your privacy. We don’t act for individuals. But sharing can help you think and will bring you knowledge. You’ll help us help all consumers.

Governments must refocus on protecting people

Consumers Council of Canada urges the Government of Canada to act swiftly to keep its commitment to create a new agency able to rebuild consumer confidence and protect consumers – the Canadian Consumer Advocate.

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Consumers eager for innovative ways to resolve marketplace problems

Council report finds Canadian governments can better handle consumer complaints and work more capably with consumer organizations, to promote and protect consumer interests.

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Consumers find identifying perils of counterfeit goods difficult

New Council research finds Canadian consumers find it difficult to identify the perils of buying ‘counterfeit’ goods and ‘pirated’ digital media, and industry intellectual property protection campaigns don’t help them.

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Canadians enjoy little protection against prices, practices of instalment lenders

The Council sent representatives to the premises of 93 instalment lenders across Canada and to the websites of leading online lenders to determine what consumers experience when they go there to do business.

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Canada lags behind at requiring standardized unit pricing displays at retail

Council report finds Canadian governments and retailers fail to meet consumer needs and expectations by providing accurate, transparent and forthright unit pricing.

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Extended product protections often misunderstood by consumers

New research finds extended product protections are not well understood by consumers, who misunderstand terms and conditions, neglect to read the contracts and show little appreciation of the different regulatory structures and business models associated with different products

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Tell us your experiences, so we speak for you

Consumers Council of Canada seeks to fairly represent your experiences in the marketplace. During the COVID-19 emergency, marketplace problems will emerge,and there are many more acts of quiet heroism as people supply us all with products and services to meet our essential needs, keep us safe and bring us joy. 

SHARE EXPERIENCES | TELL US ABOUT HEROES | COMPLETE COVID-19 QUESTIONNAIRE

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Featured Events

Latest News

Not Your Old Canadian Consumer Handbook

An online consumer help website calling itself the Canadian Consumer Handbook is active again, but without the knowledge of the Federal government, which shuttered the original version nearly a year ago. The site consumerhandbook.ca was once a repository of consumer...

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The Class Action Fallout of COVID-19

At least 42 class action suits have been filed related to responses to the COVID-19 pandemic, according to the Canadian Bar Association class action database. The bar association tracks class action activity across Canada on its web site, which allows for easy...

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Popular Flushable Wipes Recalled For Infection Risk

Health Canada issued a recall for six types of Cottonelle Flushable Wipe products because of a risk the products contain a harmful microorganism that increases the risk of infection. The wipes have sold more than 2 million units since they were introduced to the...

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