WORKING TOWARDS
AN IMPROVED MARKETPLACE
FOR CONSUMERS IN CANADA

OUR AIM IS AN EFFICIENT, EQUITABLE, SAFE AND EFFECTIVE MARKETPLACE

Join the Consumers Council Public Interest Network

A network of Canadian residents who share their thoughts and knowledge with the Council about consumer public policy issues, usually through confidential online questionnaires.


The Consumers Council of Canada

is committed to good governance, excellence in research and listening to consumers. Its consultative, fact-based approach provides the foundation for its engagement of consumer issues through consumer representation.

The Council works to improve consumers’ ability to navigate marketplaces affecting everyday life.

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experience to share?

Help us learn from your marketplace experiences, problems and complaints. We’ll protect your privacy. We don’t act for individuals. But sharing can help you think and will bring you knowledge. You’ll help us help all consumers.

Tell us your experiences, so we speak for you

Consumers Council of Canada seeks to fairly represent your experiences in the marketplace. During the COVID-19 emergency, marketplace problems will emerge,and there are many more acts of quiet heroism as people supply us all with products and services to meet our essential needs, keep us safe and bring us joy. 

SHARE EXPERIENCES | TELL US ABOUT HEROES | COMPLETE COVID-19 QUESTIONNAIRE

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Consumers find identifying perils of counterfeit goods difficult

New Council research finds Canadian consumers find it difficult to identify the perils of buying ‘counterfeit’ goods and ‘pirated’ digital media, and industry intellectual property protection campaigns don’t help them.

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Consumers eager for innovative ways to resolve marketplace problems

Council report finds Canadian governments can better handle consumer complaints and work more capably with consumer organizations, to promote and protect consumer interests.

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Canada lags behind at requiring standardized unit pricing displays at retail

Council report finds Canadian governments and retailers fail to meet consumer needs and expectations by providing accurate, transparent and forthright unit pricing.

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Extended product protections often misunderstood by consumers

New research finds extended product protections are not well understood by consumers, who misunderstand terms and conditions, neglect to read the contracts and show little appreciation of the different regulatory structures and business models associated with different products

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Canadians enjoy little protection against prices, practices of instalment lenders

The Council sent representatives to the premises of 93 instalment lenders across Canada and to the websites of leading online lenders to determine what consumers experience when they go there to do business.

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Latest News

Can Students Take the Bus to School Safely?

Policymakers have placed considerable effort into finding ways to reduce the risk of COVID-19 spread in those classrooms that re-open in September, but not as much related to the buses that deliver the students. Many boards are implementing measures such as isolating...

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Council: Expand Consumer Advocate Role

Consumers Council of Canada has called for an expanded mandate for the federal government’s new Canadian Consumer Advocate and greater recognition of and support for consumer representation in creating policies and standards. The Council made a submission to...

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Will Anyone Ever Hear Your Complaint?

Sometimes, the squeaky wheel just continues to squeak. In an old idiom, squeaky wheels got grease. In other words, those that complained loudest received more favourable treatment. But the huge backlog in several regulatory complaints services suggests Canada’s...

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