WORKING TOWARDS
AN IMPROVED MARKETPLACE
FOR CONSUMERS IN CANADA

OUR AIM IS AN EFFICIENT, EQUITABLE, SAFE AND EFFECTIVE MARKETPLACE

Join the Consumers Council Public Interest Network

A network of Canadian residents who share their thoughts and knowledge with the Council about consumer public policy issues, usually through confidential online questionnaires.


The Consumers Council of Canada

is committed to good governance, excellence in research and listening to consumers. Its consultative, fact-based approach provides the foundation for its engagement of consumer issues through consumer representation.

The Council works to improve consumers’ ability to navigate marketplaces affecting everyday life.

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Have a consumer
experience to share?

Help us learn from your marketplace experiences, problems and complaints. We’ll protect your privacy. We don’t act for individuals. But sharing can help you think and will bring you knowledge. You’ll help us help all consumers.

Governments must refocus on protecting people

Consumers Council of Canada urges the Government of Canada to act swiftly to keep its commitment to create a new agency able to rebuild consumer confidence and protect consumers – the Canadian Consumer Advocate.

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Consumers eager for innovative ways to resolve marketplace problems

Council report finds Canadian governments can better handle consumer complaints and work more capably with consumer organizations, to promote and protect consumer interests.

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Consumers find identifying perils of counterfeit goods difficult

New Council research finds Canadian consumers find it difficult to identify the perils of buying ‘counterfeit’ goods and ‘pirated’ digital media, and industry intellectual property protection campaigns don’t help them.

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Canadians enjoy little protection against prices, practices of instalment lenders

The Council sent representatives to the premises of 93 instalment lenders across Canada and to the websites of leading online lenders to determine what consumers experience when they go there to do business.

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Canada lags behind at requiring standardized unit pricing displays at retail

Council report finds Canadian governments and retailers fail to meet consumer needs and expectations by providing accurate, transparent and forthright unit pricing.

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Extended product protections often misunderstood by consumers

New research finds extended product protections are not well understood by consumers, who misunderstand terms and conditions, neglect to read the contracts and show little appreciation of the different regulatory structures and business models associated with different products

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Tell us your experiences, so we speak for you

Consumers Council of Canada seeks to fairly represent your experiences in the marketplace. During the COVID-19 emergency, marketplace problems will emerge,and there are many more acts of quiet heroism as people supply us all with products and services to meet our essential needs, keep us safe and bring us joy. 

SHARE EXPERIENCES | TELL US ABOUT HEROES | COMPLETE COVID-19 QUESTIONNAIRE

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Fewer consumer complaints about their telecommunications services reached the industry’s national arbiter, according to its 2019/20 annual report. The Commission for Complaints for Telecom-Television Services (CCTS) reported a 19% drop in consumer complaints over the...

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A former pillar of Canadian consumer rights and protection information now promotes online gambling. The web site consumerhandbook.ca, once an online resource of sensible financial guidance for Canadian consumers developed by federal and provincial government consumer...

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