A Canadian Consumer Advocate
Consumers Council of Canada has recommended the Government of Canada act swiftly to keep its commitment to create a new agency to rebuild consumer confidence and protect consumers – the Canadian Consumer Advocate.
Governments Must Re-focus on Protecting People
Canadians are quickly learning how the COVID-19 pandemic has changed shopping, working, health care and their economic prospects. A safe marketplace has never been more important. Consumer confidence and fair market practices are critical to Canada’s economic recovery. Canada needs a plan – and fast – to restore both.
A National Agency for Consumers
Canadian consumers deserve a national agency that has the sole objective to argue for consumers, advance their needs, and stress the relationship of those needs to the decision-making processes within agencies of government.
The economy is for consumers, not just producers. The federal government should expand its current plan for the Canadian Consumer Advocate to ensure it is an independent agency answerable to Parliament through the Minister of Innovation, Science and Economic Development. The Advocate should be capable of promoting meaningful engagement with and on behalf of consumers.
Constant, Capable Advocacy Needed to Protect Consumer Protections
Canada needs its government to keep the promise it made in 2019 and hold ministers accountable for the mandate given to them to establish the Canadian Consumer Advocate and ensure it can capably protect consumers’ interests.
Time For A Real Federal Consumer Advocate – This report by the Consumers Council of Canada highlights the reasons and benefits for expanding the role of the Government of Canada’s proposed Canadian Consumer Advocate beyond receiving complaints. It argues the government needs to address the present patchwork and isolated responses to consumer needs and vulnerabilities, which will not meet the challenges consumers face in a post COVID-19 economic recovery, and beyond.
Consumers Council of Canada Parliamentary Submission: Federal Budget 2021 – A submission to the Standing Committee on Finance of the Parliament of Canada by the Consumers Council of Canada in response to its pre-budget consultations concerning the 2021 federal budget.
Super Complainers: Greater Public Inclusiveness in Government Consumer Complaint Handling – This research reveals consumer views on third-party consumer complaint management systems (consumer complaint handling systems operated by entities other than private-sector businesses) and their receptivity to alternative systems where greater transparency, and consumer advocacy group participation is encouraged.
A ‘Sustained Institutional Role’ for Consumer Organizations in ‘Internal Trade’ Harmonization – This research found the Canadian public expects well-resourced consumer groups to be part of any stakeholder process attached to negotiations among the federal and provincial governments concerning internal trade.
News About Consumer Representation
The government of Canada has 45 days to respond to an e-petition calling for an independent Canadian Consumer Advocate, once that petition is presented to the House of Commons. The e-petition was filed February 9, with a term of 120 days to gain the 500 signatures...
Consumers Council of Canada is hosting a special webinar introducing the final report of its two-year research project on the “On-Demand Consumer.” The May 20 Webinar will be held at 12 noon EDT, and is expected to last approximately 45 minutes. The Webinar is free...
For more than a decade, digital technology has changed Canada’s economy so that goods and services can be supplied to consumers when, where and at a price that consumers want. The growth of this “on-demand” economy is the subject of a research study released May 7 by...
The e-petition to Canada’s Parliament looking to establish an independent Canadian Consumer Advocate has gained more than half of the 500 signatures needed to require an official response from the government. Endorsed by the Consumers Council of Canada at the outset,...
Health Canada’s recently published Instrument Choice Framework for the Canada Consumer Product Safety Act represents a missed opportunity that fails to take advantage of international guidance or existing models, according to a Consumers Council of Canada’s submission...
Do you need to be engaged with this issue, too?
Maybe you would like to:
Join the Council’s Public Interest Network, to share your views with us as we develop policy and conduct research.
Apply to become a member of the Council, to participate in its governance and issues committees.
Inquire about how your organization can help support the Council to increase understanding about related consumer rights and responsibilities and stay advised of the Council’s work.