Canada’s national telecommunications complaint handling organization has announced the appointment of two consumer group selections to its board of directors.
Catherine Middleton and Genevieve Saumier were elected by acclamation to three-year terms to the Commission for Complaints for Telecom-Television Services (CCTS) board.
The CCTS addresses consumer complaints about products and services offered in the telecommunications sector, including Internet and cable television. Its seven-member board includes four independent directors, two of whom are nominees of consumer groups. The other three board members are representatives from industry members.
Middleton is a professor at Ryerson University in Toronto. Her past research projects have focused on the development and use of new communication technologies, such as mobile devices, fixed and wireless broadband networks, as well as studying how Canadians use the internet in their daily lives. She was the principal investigator for the Community Wireless Infrastructure Research Project.
Saumier is a law professor at McGill University in Montreal. Her research has focused on consumer law, the resolution of international disputes and cross-border class actions. She teaches law of civil liability, mediation and civil procedure. She has been a member of the board of the Office de la protection du consummateurs (Quebec’s consumer protection organization) since 2012.