Public expects capable consumer role in internal trade consultations

Awareness of federal-provincial governments' work on internal trade issues is low among Canadians, but, the more they learn, the more they expect capable representation for consumers. New Council research highlights consumer issues at play and the challenges to providing that representation. Learn more. Download the report.


Report Identifies Risks With Unlicensed Online Payday Lenders

Canadians seeking sources of payday loans or to arrange a payday loan online are more likely to encounter unlicensed lenders than licensed, legally compliant ones, research shows.

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The unthinkable has been preserved. What can you do?

People are finding damaging information about themselves on the Internet, and they may not know what to do about it. A Consumers Council of Canada research project entitled “Canadian Consumers: Online Reputations, Awareness, Misuse and Repair” investigated the industry that has emerged to manage and fix reputations online. The report also suggests ways consumers can manage their online reputations proactively and reactively. Learn more | Download the Report

Retailers' Smartphone Apps Evaluated

A Consumers Council of Canada report concludes new smartphone apps of Canadian "bricks and mortar" retailers can help consumers get good deals, fail to deliver some important information and provide product reviews that can be useful if read critically. Learn moreDownload the report

CLASS ACTION WATCH: Another lawn mower manufacturer settles

Harrison Pensa LLP and Consumer Law Group Inc. commenced proposed class actions in Ontario and Quebec against various lawn mower and lawn mower engine manufacturers. It is alleged that the defendants participated in an unlawful conspiracy to raise, fix, maintain or stabilize the price of lawn mowers in Canada, lessen unduly competition in the production, manufacture, sale and/or supply of lawn mowers and lawn mower engines, and/or to conduct business contrary to the Competition Act and the Consumer Packaging and Labelling Act. The class actions are brought on behalf of all persons in Canada who purchased a walk-behind or riding lawn mower containing a gas combustible engine labeled at 30 horsepower or less between January 1, 1994 and December 31, 2012.
Previous settlements have been reached with MTD, Briggs & Stratton, Electrolux, John Deere, Husqvarna, Kohler and Toro, totalling $4.5 million dollars. A further settlement has now been reached with Honda for $700,000. Hearings have been set in Ontario and Quebec courts to approve the Honda settlement agreement.  The Ontario hearing will be held on October 26, 2015 at 10:00am at 80 Dundas Street, London, Ontario and the Quebec hearing will be held on October 27, 2015 at 9:30am at 1, rue Notre-Dame Est, Montréal, Québec.
The case is continuing against the remaining defendants and as a result, no distribution of settlement funds will be made at this time. For more information about the Honda settlement agreement and the case, visit www.lawnmowersettlement.caLearn more

Working together as the Consumers Council of Canada our members form the most active, Canada-wide multi-issue consumer group. The Council helps business and government manage today’s consumer issues. The Consumers Council of Canada aims to create an efficient, equitable, safe and effective marketplace.


Choose the source you think is most trustworthy, responsible and likely to be useful and relied upon by parents regularly to provide them the best dietary information and education necessary for them to be able to make good food choices for their children:
Academics and scientists    10.0%
A school teacher    0.0%
Family physician    20.0%
A dietitian    60.0%
A TV news program    0.0%
Food products companies    0.0%
A government department responsible for food safety or public health    0.0%
A consumer protection organization    0.0%
A radio news program    0.0%
A newspaper    0.0%
Food retailers    0.0%
Friends of the family    0.0%
None of the above    10.0%


You can help the Council develop consumer policy and respond to consumer issues. Join the Council's Public Interest Network. There's no cost to you, and you'll be consulted about issues under consideration by government, corporations and consumer organizations.

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Age 18-35?

The Young Consumers Network is a volunteer group of young Ontarians aged 18 to 35 working online together on current marketplace issues through social networking. This group offers its perspective to industry and government about consumer issues and policy.
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