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Consumer take care

Before you buy, do a thorough job of researching the product or service that interests you, weighing carefully its advantages and disadvantages in terms of price and performance. Check carefully that you are dealing with a reputable party and that you know the terms and conditions involved in doing business with them. Many ways exist to do that research.

In Ontario, for example, the Ontario Ministry of Consumer Services maintains a database of businesses with compliance issues under the Consumer Protection Act to increase consumers awareness. You can check the database before you do business.


Pursue Your Rights Effectively

The Consumers Council of Canada stands up for your rights as a consumer and invites you to become involved in its mission to help consumers, businesses and governments work together for a more effective marketplace.

The Council encourages open, honest feedback and that's why it always works to make it easier for you to learn about your rights and the steps you can take to resolve issues.

However, complaints are not processed through this website. We understand the frustration you may feel if your rights are not being respected.

This website offers you three opportunities:

The effective way to complain

  • As a general rule, complain first to the place where you had the problem.
  • Be clear about the nature of the problem. It helps to have documentation (receipts etc.).
  • Know what you consider to be the solution to the problem.
  • If you do not receive satisfaction, then take your problem to the next level in the company and on to the top if you must. But remember, it is important to start at the local level.

Options for third-party resolution

If you've been unsuccessful at resolving your problem directly with the provider of the goods or services involved, then you may want to consider your options for third party resolution. Options exist for the following areas:

Advertising

Automobiles

E-commerce

Financial Services

Junk Mail

Insurance

Product Safety

Real Estate

Telemarketers

Telephone/Cellphone/Internet Access

Television

Travel

Explore other assistance options

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