By Issue Area
Bell Gets 90-Day Trial to Use AI to Block Scam Calls
The Canadian Radio-television and Telecommunications Commission (CRTC) granted Bell Canada a 90-day trial to use its artificial...
Ontario’s Class Action Law Changes Under Fire
Proposed Ontario changes to class action laws are facing criticism that they follow U.S. laws too closely, and unfairly favour...
How Will Consumers React to COVID-19 Surcharging?
Consumers will be tolerant of merchant surcharging for COVID-19 related expenses as long as there is an element of trust,...
Financial Ombudsman Creates Consumer Interest Board Position
Canada’s Ombudsman for Banking Services and Investments (OBSI) announced changes to its board of directors with the creation of...
The Difficulties Consumers Have Being Heard, Respected
The difficulty of consumers making warranty claims and filing complaints – key elements of a recent Consumers Council of Canada...
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