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By Issue Area

Bell Gets 90-Day Trial to Use AI to Block Scam Calls

The Canadian Radio-television and Telecommunications Commission (CRTC) granted Bell Canada a 90-day trial to use its artificial...

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Ontario’s Class Action Law Changes Under Fire

Proposed Ontario changes to class action laws are facing criticism that they follow U.S. laws too closely, and unfairly favour...

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How Will Consumers React to COVID-19 Surcharging?

Consumers will be tolerant of merchant surcharging for COVID-19 related expenses as long as there is an element of trust,...

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Financial Ombudsman Creates Consumer Interest Board Position

Canada’s Ombudsman for Banking Services and Investments (OBSI) announced changes to its board of directors with the creation of...

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The Difficulties Consumers Have Being Heard, Respected

The difficulty of consumers making warranty claims and filing complaints – key elements of a recent Consumers Council of Canada...

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