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  3. By Issue Area»

By Issue Area

Non-Disclosed Mortgage Discharge Fees Draw $1.6 Million Penalty

Failure for more than 10 years to properly disclose all the costs of discharging a mortgage led to a $1.6 million penalty...

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Ottawa Triples Funding for Consumer Research Program

Canada’s federal government announced it would triple funding for consumer research, with a particular focus on Canada’s retail...

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OBSI To Regain Sole Responsibility for Bank Consumer Complaints

Canadian banks will be required to use the Ombudsman for Banking Services and Investments (OBSI) to handle consumer complaints...

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Ontario Struggles with Drink Container Recycling Program

One of the first attempts at following the Ontario government guidelines for making producers responsible for the costs of...

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Minister Avoids Consumer Advocate Questions in Petition Response

The official government response to a public petition supporting a national consumer advocate avoided mentioning the advocate,...

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