Canada’s telecommunications service providers have improved their compliance with complaint management guidelines established by...
Telecom Providers Improve Their Complaint Handling
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By Issue Area
Telecom Service Complaints Rising
Consumer complaints about telecommunications services – particularly home internet quality – are on the rise again, according to...
Fewer Complaints About All Telecom Services
Fewer consumer complaints about their telecommunications services reached the industry’s national arbiter, according to its...
How Well are Telecom Providers Handling Complaints?
The Commission for Complaints for Telecom-Television Services (CCTS) released its first annual review of the complaint...
Do Consumers Have the Right to Paper Telecom Bills?
After initially ruling that there was no requirement for telecommunication providers to provide paper billing earlier this year,...
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