By Issue Area

Telcom Non-Compliance with Complaint Procedures Rising

Canadian telecom service providers showed a higher level of non-compliance with consumer complaint guidelines in 2021, according...

Following the release of required reviews of the operations of Canada’s two banking dispute resolution operators, the issue of...

The Ombudsman for Banking Services and Investments (OBSI) shut down its Consumer and Investor Advisory Council (CIAC) in...

A British Columbia manufacturer became the first company to have its products recalled under the new window covering safety...

Consumer disputes involving Canadian securities firms should result in binding judgments from the industry’s independent arbiter...

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