Canadians can tell policymakers whether two recent arrests related to alleged telephone tax scams actually result in a drop off...
CRA Scam Arrests Made, But Will Calls Decline?
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By Issue Area
Banks Struggle With More Complex Consumer Complaints
Canadian banks are generally effective at resolving straightforward consumer complaints, but much less effective in handing more...
Report Critical of Banks’ Ability to Choose Dispute Resolution Firms
Canadian consumers are not well served by the ability of banks to choose their own dispute resolution firms, according to a...
FCAC Banking Dispute Report to Be Published in Early 2020
The Financial Consumer Agency of Canada (FCAC) review into banks’ external complaint-handling has been submitted to the...
Consumers Skeptical of Counterfeit Goods Realities
Canadian consumers doubt many of the established facts about the size and economic impact of counterfeit and pirated goods. This...
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