Canadian banks are generally effective at resolving straightforward consumer complaints, but much less effective in handing more...
Banks Struggle With More Complex Consumer Complaints
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By Issue Area
Report Critical of Banks’ Ability to Choose Dispute Resolution Firms
Canadian consumers are not well served by the ability of banks to choose their own dispute resolution firms, according to a...
FCAC Banking Dispute Report to Be Published in Early 2020
The Financial Consumer Agency of Canada (FCAC) review into banks’ external complaint-handling has been submitted to the...
Consumers Skeptical of Counterfeit Goods Realities
Canadian consumers doubt many of the established facts about the size and economic impact of counterfeit and pirated goods. This...
Sears U.S. Woes Familiar to Canadian Shoppers
If a disappointing holiday season worsens liquidity problems for Sears in the United States, the consequences for its customers...
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