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By Issue Area

More Than a Penny for Your Thoughts – 25,000 Pennies!

Canada doesn't actually have a penny any more – inflation and the cost of making one led the Government of Canada to do away...

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Scotiabank Avoids Fine by Self-Correcting and Reporting Improper Sales

Scotiabank failed to gain proper consent for optional services added to client accounts, but Canada's financial consumer...

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Mandate Letters Target Several Important Consumer Issues

The mandate letters just assigned to federal cabinet ministers outline an ambitious agenda to improve the safety and security of...

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Who Pays Later in Buy Now, Pay Later Transactions?

The hot new shopping trend this holiday season is not about what consumers buy, but rather how they pay. Buy Now Pay Later...

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Predictable Pandemic Effects on Canadians’ Payment Choices

Canadians increasingly relied on electronic payments, in particular contactless payments, but engaged in fewer transactions...

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