Canada’s telecommunications service providers have improved their compliance with complaint management guidelines established by...
Telecom Providers Improve Their Complaint Handling
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By Issue Area
Airline Regulator Proposes New Rules for Passenger Refunds
Canada’s transportation regulator released new draft rules for passenger refunds that broadly match what consumers believed were...
Flammable Tutus and Child Bath Wraps Top Recent Recalls
It’s going to be a hot summer in the homes and recall centres of Canada, judging from the number of products recently recalled...
CBC News Flooded With Bank Fee Hike Complaints
Marrying price hikes with profit announcements has delivered Canada's major banks the kind of earned media coverage only Scrooge...
Selling Man-Made Diamonds
Diamonds were once valued on the “Four C’s” – cut, colour, clarity and carat (size). The introduction and growing popularity of...
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