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  3. Research»

Research

Telcom Non-Compliance with Complaint Procedures Rising

Canadian telecom service providers showed a higher level of non-compliance with consumer complaint guidelines in 2021, according...

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External Banking Complaints Resolution Back With Ottawa

Following the release of required reviews of the operations of Canada’s two banking dispute resolution operators, the issue of...

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Report: Canada’s Securities Arbiter Should Issue Binding Judgments

Consumer disputes involving Canadian securities firms should result in binding judgments from the industry’s independent arbiter...

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Banks Continue to Push Higher Cost Credit Cards to Consumers

Canadian banks continue to nudge customers towards premium credit cards with higher annual fees, according to new research...

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PIN Questionnaire Shows Support for Government Housing Action

The newest report from the Public Interest Network of the Consumers Council of Canada supports continued government action to...

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