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  3. Research»

Research

Extended protections often misunderstood and bought mostly by specific segment of consumers

A specific segment of consumers buy most of the extended product protection plans sold on major household durables, a...

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Expensive instalment loans deserve more critical scrutiny by consumers and governments

Canadians enjoy little protection against the high prices and sales practices of instalment lenders, whose loans challenge legal...

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Consumers nervous to get good, useful advice about energy performance of their homes

Canadians acting to improve their homes and make them more energy efficient, whether to reduce their contribution to climate...

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AI beats people playing chess, Jeopardy – What about at negotiating prices?

As never before, Canadian consumers must vigilantly compare prices and know who and what’s behind the price offers made to them,...

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Most consumers unaware of potent consumer protection feature of electronic payment services

Most Canadian consumers are unaware of a key feature of electronic payments services they commonly use that can protect them...

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