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Research

The Difficulties Consumers Have Being Heard, Respected

The difficulty of consumers making warranty claims and filing complaints – key elements of a recent Consumers Council of Canada...

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COVID-19 Changing How Canadians Shop and Pay

Canadians report spending less, shopping less frequently and relying less on cash in survey results released by Payments Canada...

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Unlocking the Value in Your Points Program

Many consumers accumulate points and other rewards in loyalty programs to splurge for some future luxury. At this time, that...

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COVID-19 Will Change How Canadians Shop for Food, But Not Food Prices

The COVID-19 crisis will change how Canadian consumers shop for groceries more significantly than the prices they pay, according...

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Banks Struggle With More Complex Consumer Complaints

Canadian banks are generally effective at resolving straightforward consumer complaints, but much less effective in handing more...

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