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Action

What Secret Shoppers Say About Wireless Plan Purchases

A Canadian Radio-television and Telecommunications Commission (CRTC) study of sales practices of wireless mobile services used...

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A National Advocate for Consumers Is Needed

Consumers Council of Canada is urging the Government of Canada to act swiftly to keep its commitment to create a new agency able...

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Advertising in the Age of COVID

Canada’s advertising industry adjudicator has received about 40 complaints about COVID-related issues in advertising, but only...

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CIBC Fined $1.2 Million for Violating Credit Card Disclosure Rules

Canada’s financial institutions watchdog fined Canadian Imperial Bank of Commerce (CIBC) $1.225 million because the bank failed...

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Do Consumers Have the Right to Paper Telecom Bills?

After initially ruling that there was no requirement for telecommunication providers to provide paper billing earlier this year,...

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