Financial Services related complaints

Investment Industry Regulatory Organization of Canada

IIROC is the national self-regulatory organization which oversees all investment dealers and trading activity on debt and equity marketplaces in Canada. IIROC carries out its regulatory responsibilities through setting and enforcing rules regarding the proficiency, business and financial conduct of dealer firms and their registered employees and through setting and enforcing market integrity rules regarding trading activity on Canadian equity marketplaces. IIROC’s website provides much useful information but not a structured online consumer complaints process.

The Financial Consumer Agency of Canada (FCAC)

The Financial Consumer Agency of Canada (FCAC) works to protect and educate consumers in the area of financial services. It provides consumer information and oversees financial institutions to ensure that they comply with federal consumer protection measures. The FCAC is a regulator, and while it takes complaints and provides good general information, it does not respond to consumers to help them resolve individual problems.

Canadian Securities Administrators’ Disciplined Persons List

The disciplined persons list is intended to assist the public and the securities industry in conducting due diligence. This list reveals the names of all persons disciplined by the Alberta Securities Commission since 2005, the Autorité des marchés financiers since 2004, the British Columbia Securities Commission since 1987, the Bureau de décision et de révision en valeurs mobilières since 2004, the Manitoba Securities Commission since 1999, the New Brunswick Securities Commission since 1991, the Nova Scotia Securities Commission since 2002, the Ontario Securities Commission since 2005, the Saskatchewan Financial Services Commission since 2005 and the Quebec provincial court since 2004. This list also includes the name of persons whose sanctions have now expired.

Financial Services Regulatory Authority of Ontario

The Financial Services Regulatory Authority of Ontario regulates insurance, pension plans, loan and trust companies, credit unions, caisses populaires, mortgage brokering, and co-operative corporations in Ontario. Information is provided on this website to aid consumers in resolving a complaint concerning one of FSRAO’s regulated sectors.

Residents of other provinces can learn about their rights related to provincially regulated financial services by contacting their provincial consumer protection offices or authority for more information.

Banking, investments and insurance dispute resolution

The banking, investments and insurance industries have various forms of third-party dispute resolution available to their customers. If you have been unable to resolve a dispute with a financial services provider, you may wish to explore these options. Ask your financial services provider about how to access the options available to you.

Tell Us About Your Consumer Experience

Consumers Council of Canada does not become involved in representing individual consumers concerning their specific problems, but it is interested in learning about both difficulties and great experiences consumers encounter in the marketplace. Tell us about your consumer experience if you would like to assist the Council’s efforts to protect consumers.