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Extended protections often misunderstood and bought mostly by specific segment of consumers

A specific segment of consumers buy most of the extended product protection plans sold on major household durables, a...

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Minister Morneau takes welcome first step to fix banking dispute resolution

The Consumers Council of Canada welcomes a measure in the federal government's Fall Economic Statement signalling the government...

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Public discussion paper addresses fair, independent and impartial dispute resolution for banking services

Consumers Council of Canada has published a public discussion paper, concerning the need for single fair, independent and...

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Expensive instalment loans deserve more critical scrutiny by consumers and governments

Canadians enjoy little protection against the high prices and sales practices of instalment lenders, whose loans challenge legal...

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