The Consumers Council of Canada welcomes the introduction by Ontario Minister of Consumer Services Margarett Best of Bill 82, the Wireless Services Agreements Act, 2012, an act to strengthen consumer protection with respect to consumer agreements relating to wireless services accessed from a cellular phone, smart phone or any other similar mobile device.
The Council believes Ontario consumers deserve protection around terms of service for contracts of all kinds, based on easy to understand principles.
“Contracts for cellular voice and data services and equipment rate as top-10 sources of consumer complaints in Ontario,” said Consumers Council of Canada President Don Mercer. “Many consumers feel their rights are unfairly limited and find it hard to understand their responsibilities under these agreements. Quebec has already exercised its authority for contracts in this area. Other provinces across Canada should take responsibility and prompt action, as well.”
The Council similarly supported a private members bill proposed by Ontario MPP David Orizietti and is encouraged that the Ontario government has decided to make this initiative part of its agenda. The private members bill enjoyed all-party support, so the Council is optimistic the government’s bill will receive broad support.