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Did You Use a TD Coin Counting Machine Between January 1, 2013 and May 25, 2016?

Feb 4, 2019 4:00 PM

If so, you might be affected by a class action settlement.


A class action was commenced in Ontario on behalf of residents of Canada who used coin counting machines at The Toronto Dominion Bank (“TD Bank”) alleging that the machines did not properly count the deposited coins.


A settlement of the class action has been reached with TD Bank for $555,000.

The settlement is subject to court approval. The settlement is not an admission of liability, fault, or wrongdoing.


You may be a member of the settlement class if you used a coin counting machine at TD Bank between January 1, 2013 and May 25, 2016.


Settlement class members have the right to exclude themselves from the class action (“opt-out”). If you opt-out you will not be eligible to participate in, or receive money from, the ongoing class action, but you will be able to start or continue your own case regarding the claims at issue. If you do nothing you will be eligible to participate in, and may receive money from, the ongoing class action, but you will not be able to start or continue your own case regarding the claims at issue.

If you wish to opt-out, you must submit a request to opt-out post-marked no later than April 5, 2019.


The settlement funds will be disseminated to settlement class members according to a distribution protocol. The distribution protocol requires court approval.


Hearings to consider approval of the settlement, distribution protocol and class counsel’s fee request of 33% of the settlement, plus disbursements and applicable taxes, will be heard by the Ontario Court in the City of Kitchener on April 15, 2019.

You may express your views on the proposed settlements or class counsel’s fee request to the Courts. If you wish to do so you must act by April 5, 2019.


QUESTIONS? Visit:, email or call 1-888-977-9806


Class Action Notices, Financial Services, Right-Redress  

Claims for money in lawnmower class action can now be made

Jan 21, 2019 9:00 AM


If you purchased a lawn mower in Canada between January 1, 1994 and December 31, 2012, you may now make a claim for money


In 2010, class action lawsuits were initiated in Ontario by Harrison Pensa LLP and in Québec by Consumer Law Group Inc. on behalf of all Canadians who purchased Lawn Mowers between January 1, 1994 and December 31, 2012 (the "Class Actions").

A "Lawn Mower" means a lawn mower designed, manufactured, or labelled by any of the Defendants for ultimate sale, including retail sale, in Canada, containing a gas-combustible engine labelled at 30 horsepower or less.
The Class Actions allege that the Defendants agreed to manipulate horsepower labelling on certain Lawn Mowers during the class period. The defendants deny the allegations and no manipulation of horsepower labelling has been proven in court.


Settlements have been reached with all defendants in this case totalling $7,535,000 (collectively, the "Settlements"). The Settlements have been approved by the courts in Ontario and Québec.

Pursuant to previous Orders of the courts, the deadline for class members to opt out of the lawn mowers class action was September 17, 2013. If you did not previously opt out, you are eligible to make a claim and are legally bound by the results of the Class Actions.

The settlement funds, less court-approved fees, disbursements, notice costs, and applicable taxes (the "Net Settlement Amount"), are being held in an interest-bearing trust account for the benefit of all class members.


All class members who wish to make a claim for compensation under the Settlements must submit a claim no later than May 22, 2019. Claims that are not made by the deadline will not be eligible for compensation.

Class members are asked to provide the best information they have regarding their Lawn Mower purchase(s). The Claims Administration rules provide for flexible evaluation of acceptable documentation. Even a declaration without further proof may qualify for cash compensation. Compensation under the Distribution Protocol increases with proof of purchase or proof of the horsepower rating of the Lawn Mower.

Claims must be submitted online through the claims portal at If you are unable to make an online claim, a paper claim form can be requested.


See to review the Distribution Protocol.

Upstream Purchasers (retailers, wholesalers, etc. who purchased Lawn Mowers for resale) are entitled to claim a share of the settlement recoveries. 20% of the Net Settlement Amount has been allocated to an Upstream Purchasers’ Fund. Proportionate payments to eligible claimants will be made from the Upstream Purchaser Fund based on their eligible Lawn Mower purchase(s) and their corresponding horsepower ratings. For a full explanation of the calculation for Upstream Purchasers, see the Distribution Protocol.

End Users (individuals or businesses who purchased Lawn Mowers for their own use) will fall into one of the following categories based on the information they provide:

1. End Users Providing a Declaration without Further Proof – Those who provide a declaration of the basic required information regarding their Lawn Mower purchase(s) without any documentary proof will be entitled to $15 per claimant.
2. End Users Providing Proof – Those who provide proof of purchase or proof of the horsepower rating regarding their Lawn Mower(s) will receive the following, per Lawn Mower:

$15 – Any Lawn Mower with proof of purchase but without proof of horsepower rating
$20 – Any walk-behind Lawn Mower with proof of horsepower rating of under 5 horsepower
$35 – Any walk-behind Lawn Mower with proof of horsepower rating of 5 horsepower or more
$45 – Any riding Lawn Mower with proof of horsepower rating of under 18 horsepower
$55 – Any riding Lawn Mower with proof of horsepower rating of 18 horsepower or more
The amounts set out above are subject to potential proration, up or down, depending on claims rates. Under the Distribution Protocol, the Claims Administrator also has the discretion to evaluate proof for claims that reflect an exceptional circumstance.


If you have any questions about the Class Actions or the claims process, visit or contact the Claims Administrator or Class Counsel:

Lawn Mower Horsepower Labelling Class Action
c/o RicePoint Administration Inc.
P.O. Box 4454,
Toronto Station A
25 The Esplanade
Toronto, ON M5W 4B1
Tel: 1.866.479.7494

Harrison Pensa LLP
Attention: Jonathan J. Foreman
450 Talbot Street
London, ON N6A 5J6
Tel: 1.800.263.0489 ext. 583
Fax: 1.519.667.3362

Consumer Law Group Inc.
Attention: Jeff Orenstein
1030 rue Berri, Suite 102
Montreal, QC H2L 4C3
Tel: 1.514.266.7863 ext. 2
Fax: 1.514.868.9690

Class Action Notices, Home Furnishing & Equipment, Right-Redress  

Ontario will revoke its product labeling and inspection protections against unsafe stuffed goods

Dec 10, 2018 7:15 PM

Ontario Ministry of Government and Consumer Services (MGCS) announced it will revoke the Upholstered and Stuffed Articles Regulation that protects Ontario consumers from unclean and unsafe stuffing in consumer goods such as upholstered furniture, stuffed toys, bedding, mattresses, and winter coats.

The regulation to be revoked requires that product manufacturers attach an approved label to their products and register with the Ontario Technical Standards and Safety Authority (TSSA), enabling traceability should a safety issue arise. Labels must also be placed on used articles such as mattresses that are returned to retailers and re-sold to consumers. TSSA inspectors will lose the authority to enter premises, inspect products, and write correction orders – including ordering the destruction of an article believed to pose a danger to public health.

The Consumers Council of Canada has published a Consumer Perspective 360° report Perspective on Ontario’s Revocation of the Upholstered and Stuffed Articles Regulation concerning the regulatory change and suggesting options for consumers seeking to minimize risks of harm or identify products using regulated content labeling subject to inspection. The report can be obtained from the Council's ebookstore.

Downloads: PDF Version | ePUB Version (suitable for smartphones and e-readers)


Public Statements, Clothing, Home Furnishing & Equipment, Public Safety, Standards Development, Trade, Right-Product Safety, Right-Choice, Right-Safe Environment  

Extended protections often misunderstood and bought mostly by specific segment of consumers

Nov 30, 2018 9:30 AM

A specific segment of consumers buy most of the extended product protection plans sold on major household durables, a just-released Consumers Council of Canada research report found.

The report, Consumers and Product Insurance Purchase Decisions, identifies that while type of product, its price and the cost of protection all affect the purchase decision, the minority of consumers who buy extended protection appear to have a distinct predilection to do so.

About 30 per cent of consumers have purchased extended protection on a major durable in the past three years, while more than half say they never purchase it.
"Consumers are frequently at an information disadvantage when they decide whether they need an extended warranty," said Consumers Council of Canada President Don Mercer. "Vendors have much better knowledge of the risk of product failure and repair costs than consumers.

"Also, consumers don’t do themselves any favour when they fail to read terms and conditions before they sign a contract, often presented at length and in small type that discourages reading."

Major appliances and home electronics (including phones) are the most frequently protected products. Consumers who purchased protection on one product were about three times more likely than other consumers to purchase protection on another product, the research found.

The results are based on a web panel survey conducted by Environics Research of 2,000 Canadians who had purchased a major household item in the past three years. 

The report also includes a review of legislation, current industry practices and interviews with industry participants. The study aimed to evaluate consumer attitudes and behaviours towards the suite of offerings -- protection programs, extended warranties, service plans -- designed to provide additional guarantees about products beyond the manufacturer’s standard warranty.  

Among the report’s other key findings: 

  • In general, extended protections are not well understood by consumers, who misunderstand terms and conditions, neglect to read the contracts and show little appreciation of the different regulatory structures and business models associated with different products.
  • Most major retailers use third-party service providers, who have adopted U.S. practices to serve Canadian consumers, and do not follow the extended service model operated by Sears Canada, which resulted in a loss of protection for consumers due to its bankruptcy.
  • Better informed consumers are generally less likely to purchase extended protections.
  • About one-quarter of claims for service are resolved unsatisfactorily or with substantial consumer inconvenience. 
  • Legislation and regulation concerning warranty and extended warranties is inconsistent among Canada’s provinces. In particular, it is not consistent province to province whether extended warranties are considered insurance .
  • The necessity of relying on courts for redress likely discourages some consumers from pursuing their legal rights to warranty and extended warranty claims.

The report makes numerous recommendations for public policy, consumers, merchants and third-party service providers.

"The report shows that Quebec consumers in general are more knowledgeable about extended protections," said Mercer. "That’s likely because Quebec law requires sellers to disclose information about basic warranties before offering additional warranties for sale. That’s one obvious way to better protect consumers."

Consumers Council of Canada has received funding from Innovation, Science and Economic Development Canada’s Contributions Program for Non-profit Consumer and Voluntary Organizations. The views expressed in this report are not necessarily those of Innovation, Science and Economic Development Canada or the Government of Canada. 


Research Announcements, Financial Services, Home Furnishing & Equipment, Insurance, Right-Information, Right-Choice, Right-Redress, Right-Education  

Minister Morneau takes welcome first step to fix banking dispute resolution

Nov 23, 2018 12:00 PM

The Consumers Council of Canada welcomes a measure in the federal government's Fall Economic Statement signalling the government heard consumer opposition to unfair banking dispute rules: banks should not be able to choose their own referees in disputes with their customers.

In the Fall Economic Statement, on behalf of the government, Finance Minister Bill Morneau s announced “the Financial Consumer Agency of Canada will conduct a review by June 2019 to assess banks’ complaints handling processes and the effectiveness of the external complaints bodies.” 

This review follows calls from the three consumer groups to end a system that pressures external dispute resolution firms to rule in the banks' favour by forcing them to compete for banks' business. 

While the Council welcomes this progress, this review must lead to a solution to provide Canadians with access to a dispute resolution provider that:

  1. Meets international standards
  2. Is independent and governs in the public interest
  3. Is not-for-profit
  4. Has the authority and mandate to resolve all consumer banking complaints and the ability to identify systemic issues

Adhering to these principles requires a single, not-for-profit organization to act as the ombudsman for the retail banking sector across the country. This had been de facto the status quo in Canada until a growing group of Canada's major banks, enabled by a change of approach in federal law and regulation, stopped recognizing or funding Ombudsman for Banking Services and Investments to resolve consumer disputes.

"Bank customers deserve and require access to an unbiased resolution process when they have a dispute with their bank," said Don Mercer, President of the Consumers Council of Canada "The federal government needs to protect bank customers by mandating a single impartial, non-profit external complaints body – a right that should be restored to them promptly."

To serve Canadians, this review must reform a broken external complaints system that denies Canadians access to a single non-profit, independent dispute resolution provider.

The Council, in cooperation with FAIR Canada and Canadian Association of Retired Persons, urges Canadians to share their views with theirMembers of Parliament about their experiences resolving disputes with banks and to demonstrate their support for a fair system of dispute resolution. Learn more about the initiative and how to participate.


Public Statements, Financial Services, Savings & Investment, Right-Redress  
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