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Research Announcements

Consumers Council of Canada research finds a specific segment of consumers buy most of the extended product protection plans sold on major household durables.

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Canadians enjoy little protection against the high prices and sales practices of instalment lenders, whose loans challenge legal expectations, Council research finds.

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Canadians acting to improve their homes and make them more energy efficient want to do so informed about what’s best for them rather than simply because they feel either incentivized or subject to market pressure.

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As never before, Canadian consumers must vigilantly compare prices and know who and what’s behind the price offers made to them, because powerful artificial intelligence could be used to construct and control access to those offers.

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Most Canadian consumers are unaware of a key feature of electronic payments services they commonly use that can protect them from losing their money if they don’t get what they ordered, it’s not what they ordered, or what they ordered doesn’t work.

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