The Consumers Council of Canada
is committed to good governance, excellence in research and listening to consumers. Its consultative, fact-based approach provides the foundation for its engagement of consumer issues through consumer representation.
The Council works to improve consumers’ ability to navigate marketplaces affecting everyday life.
Have a consumer
experience to share?
Help us learn from your marketplace experiences, problems and complaints. We'll protect your privacy. We don’t act for individuals. But sharing can help you think and will bring you knowledge. You’ll help us help all consumers.
What could artificial intelligence mean for the future of price offers?
Canadian consumers must vigilantly compare prices and know who and what’s behind the price offers made to them, because powerful artificial intelligence could be used to construct and control access to those offers.
Research released about potent consumer protection feature of electronic payment services
Council research finds most Canadian consumers are unaware of an electronic payments services feature that can protect them from losing their money if they don't receive what they ordered, it’s not what they ordered, or what they ordered doesn’t work.
Council Annual Report of Activities highlights achievements, goals
Consumers Council of Canada had a busy 2016-17 and has plans for a more active year to come. This report – just out – provides a window into how consumers and stakeholders in consumer protection can get more involved.
Consumers want home energy efficiency programs to be problem free
Council releases research report focused on the risks and opportunities for consumers of home energy efficiency retrofits and renovations driven by government and utility incentives.
Council efforts contribute to cellphone unlocking victory for Canadian consumers
The Consumers Council of Canada offered its views on improvements to the Wireless Services Code at hearings by the Canadian Radio-television and Telecommunications Commission. The Commission listened and decided cellphone locking is so over in Canada!
Consumer Experiences with Rent-to-Own
Report finds rent-to-own transactions are an expensive way for consumers to acquire merchandise, with periodic payments typically totalling 2 to 3.5 times the price of the same goods at conventional retailers