The Consumers Council of Canada
is committed to good governance, excellence in research and listening to consumers. Its consultative, fact-based approach provides the foundation for its engagement of consumer issues through consumer representation.
The Council works to improve consumers’ ability to navigate marketplaces affecting everyday life.
Have a consumer
experience to share?
Help us learn from your marketplace experiences, problems and complaints. We'll protect your privacy. We don’t act for individuals. But sharing can help you think and will bring you knowledge. You’ll help us help all consumers.
Extended product protections often misunderstood by consumers
New research finds extended product protections are not well understood by consumers, who misunderstand terms and conditions, neglect to read the contracts and show little appreciation of the different regulatory structures and business models associated with different products
Canadians enjoy little protection against prices, practices of instalment lenders
The Council sent representatives to the premises of 93 instalment lenders across Canada and to the websites of leading online lenders to determine what consumers experience when they go there to do business.
Make your views known about the just resolution of banking problems and fairness for consumers
The Council is joining with CARP and FAIR Canada to call on the Government of Canada to protect banking consumers.
Consumer Experiences with Rent-to-Own
Report finds rent-to-own transactions are an expensive way for consumers to acquire merchandise, with periodic payments typically totalling 2 to 3.5 times the price of the same goods at conventional retailers
What could artificial intelligence mean for the future of price offers?
Canadian consumers must vigilantly compare prices and know who and what’s behind the price offers made to them, because powerful artificial intelligence could be used to construct and control access to those offers.
Research released about potent consumer protection feature of electronic payment services
Council research finds most Canadian consumers are unaware of an electronic payments services feature that can protect them from losing their money if they don't receive what they ordered, it’s not what they ordered, or what they ordered doesn’t work.