The Consumers Council of Canada
is committed to good governance, excellence in research and listening to consumers. Its consultative, fact-based approach provides the foundation for its engagement of consumer issues through consumer representation.
The Council works to improve consumers’ ability to navigate marketplaces affecting everyday life.
Have a consumer
experience to share?
Help us learn from your marketplace experiences, problems and complaints. We'll protect your privacy. We don’t act for individuals. But sharing can help you think and will bring you knowledge. You’ll help us help all consumers.
Consumers nervous to get good advice about energy performance of homes
Canadians acting to improve their homes and make them more energy efficient want to do so informed about what’s best for them rather than simply because they feel either incentivized or subject to market pressure.
Council Annual Report of Activities highlights achievements, goals
Consumers Council of Canada had a busy 2017-18 and has plans for a more active year to come. This report – just out – provides a window into how consumers and stakeholders in consumer protection can get more involved and the role the Council plays representing consumers.
What could artificial intelligence mean for the future of price offers?
Canadian consumers must vigilantly compare prices and know who and what’s behind the price offers made to them, because powerful artificial intelligence could be used to construct and control access to those offers.
Research released about potent consumer protection feature of electronic payment services
Council research finds most Canadian consumers are unaware of an electronic payments services feature that can protect them from losing their money if they don't receive what they ordered, it’s not what they ordered, or what they ordered doesn’t work.
Consumer Experiences with Rent-to-Own
Report finds rent-to-own transactions are an expensive way for consumers to acquire merchandise, with periodic payments typically totalling 2 to 3.5 times the price of the same goods at conventional retailers