The Consumers Council of Canada
is committed to good governance, excellence in research and listening to consumers. Its consultative, fact-based approach provides the foundation for its engagement of consumer issues through consumer representation.
The Council works to improve consumers’ ability to navigate marketplaces affecting everyday life.
Have a consumer
experience to share?
Help us learn from your marketplace experiences, problems and complaints. We'll protect your privacy. We don’t act for individuals. But sharing can help you think and will bring you knowledge. You’ll help us help all consumers.
Consumers find identifying perils of counterfeit goods difficult
New Council research finds Canadian consumers find it difficult to identify the perils of buying ‘counterfeit’ goods and ‘pirated’ digital media, and industry intellectual property protection campaigns don’t help them.
Consumers eager for innovative ways to resolve marketplace problems
Council report finds Canadian governments can better handle consumer complaints and work more capably with consumer organizations, to promote and protect consumer interests.
Canada lags behind at requiring standardized unit pricing displays at retail
Council report finds Canadian governments and retailers fail to meet consumer needs and expectations by providing accurate, transparent and forthright unit pricing.
Consumers nervous to get useful advice about energy performance of their homes
Council report finds Canadians want clear, simple, trustworthy and actionable information to assist them when they buy a new or resale home and to assist them in making decisions to improve home energy efficiency.
Extended product protections often misunderstood by consumers
New research finds extended product protections are not well understood by consumers, who misunderstand terms and conditions, neglect to read the contracts and show little appreciation of the different regulatory structures and business models associated with different products
Canadians enjoy little protection against prices, practices of instalment lenders
The Council sent representatives to the premises of 93 instalment lenders across Canada and to the websites of leading online lenders to determine what consumers experience when they go there to do business.